Customer service solution
DataTrack System 3.0.7794.7
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
- License: Commercial
- Language: English
- Release: 2009-08-07
- Size: 11 Mb
- Cost: 389.99 $
AdventnetManageEngine SupportCenter Plus 7.0
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal and Active Directory Integration.
- License: Freeware
- Language: English, ChineseSimplified, Dutch, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
- Release: 2008-12-02
- Size: 31 Mb
- Cost: Free
DataTrack System 3.5 3.5.9800.0
The DataTrack System is an affordable, web enabled service and support management system designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive solution for organizations of all sizes and types.
- License: Commercial
- Language: English
- Release: 2011-03-31
- Size: 14 Mb
- Cost: 349.99 $
ManageEngine SupportCenter Plus 6.5
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
- License: Freeware
- Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
- Release: 2007-11-05
- Size: 31 Mb
- Cost: Free
ManageEngine SupportCenter Plus 7
SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.
- License: Freeware
- Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
- Release: 2008-12-03
- Size: 32 Mb
- Cost: Free
LivehelpGenie 3.2
LivehelpGenie is a live chat solution that allows Companies to communicate in real time with visitors on their website. It provides online businesses a solution to customer support and proactive selling. Key strengths include: easy setup, enhanced agent productivity, complete customization & easy usage. Since LivehelpGenie is a service you need to signup for free trial at http://www.livehelpgenie.com/en/freetrials.html
- License: Commercial
- Language: English
- Release: 2007-03-16
- Size: 2 Mb
- Cost: 12.00 $
HS Invoice Manager 1.3.4
HS Invoice Manager is an invoicing application for small business. It allows a user to Issue and Print Professional Invoices, Credit Notes, Account Statements, Price Lists and Control Product Stock. KEY FEATURES: - Maintain customer account list, track account balances - Issue product and service invoices, credit notes, statements - Record payments on customer accounts - View Sales Activity, View and print any saved transaction
- License: Shareware
- Language: English
- Release: 2008-09-08
- Size: 380 Kb
- Cost: Free
Web Help Desk - Windows Server Install 8.4.6.10
Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.
- License: Shareware
- Language: English
- Release: 2008-06-04
- Size: 76 Mb
- Cost: Free
vtiger CRM 4.2
Open Source Customer Relationship Management for Small and Medium Businesses built over LAMP/WAMP technologies and open source projects.
- License: Freeware
- Language: English, Danish, French, German, Italian
- Release: 2005-07-18
- Size: 41 Mb
- Cost: Free
123 Live Help (Mac) 5.3
The most powerful live help software but easy as 1-2-3. It improves sales and support by showing visitors that a live agent is just a click-away. It has innovation features like website monitor and proactive invitation from operator to visitors on the high conversion pages. Operators can push URL and send file to customers during live chat. A stats panel to show visitor activity, traffic source and operator performance. It even has video chat!
- License: Shareware
- Language: English, Afrikaans, Arabic, Chinese, ChineseSimplified, ChineseTraditional, Croatian, Czech, Danish, Dutch, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Other, Polish, Portuguese, Russian, Serbian, Spanish,
- Release: 2010-09-17
- Size: 12 Mb
- Cost: 599.00 $
123 Live Help (Linux) 5.3
The most powerful live help software but easy as 1-2-3. It improves sales and support by showing visitors that a live agent is just a click-away. It has innovation features like website monitor and proactive invitation from operator to visitors on the high conversion pages. Operators can push URL and send file to customers during live chat. A stats panel to show visitor activity, traffic source and operator performance. It even has video chat!
- License: Shareware
- Language: English, Afrikaans, Arabic, Chinese, ChineseSimplified, ChineseTraditional, Croatian, Czech, Danish, Dutch, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Other, Polish, Portuguese, Russian, Serbian, Spanish,
- Release: 2010-09-17
- Size: 37 Mb
- Cost: 599.00 $
123 Live Help 5.3
The most powerful live help software but easy as 1-2-3. It improves sales and support by showing visitors that a live agent is just a click-away. It has innovation features like website monitor and proactive invitation from operator to visitors on the high conversion pages. Operators can push URL and send file to customers during live chat. A stats panel to show visitor activity, traffic source and operator performance. It even has video chat!
- License: Shareware
- Language: English, Afrikaans, Arabic, Chinese, ChineseSimplified, ChineseTraditional, Croatian, Czech, Danish, Dutch, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Other, Polish, Portuguese, Russian, Serbian, Spanish,
- Release: 2010-09-17
- Size: 24 Mb
- Cost: 599.00 $
Customer Care Computer Software 3.0.1.5
Online web chat program enables visitors of your site to connect with company executives in real time regarding their queries about the product or services. Software allows company representatives to provide instant answer to all their queries and problems by using pre written and canned messages. Application transfer chat session from one executive to another in case visitor requires any additional support regarding company products.
- License: Shareware
- Language: English
- Release: 2008-12-09
- Size: 7 Mb
- Cost: 249.00 $
Type Pilot 2.8.3
Type Pilot - customer support software. Managing technical support may require that you type standard answers over and over again. For example: "Thank you for your letter." "If you have any other questions, please don't hesitate to contact us." Let Type Pilot handle this routine for you. Just type in a keyword of your choice, and the software will replace it with the required phrase or a paragraph. The program works with any word processor.
- License: Shareware
- Language: English
- Release: 2011-06-14
- Size: 444 Kb
- Cost: 29.95 $
OfficeGenie 3.2
Officegenie is an advanced Call Tracking and Customer Data Management System from the house of Softlogic Innovations. The software is best suited for Product/Service Departments, Market Surveys, Product/Service Telemarketing Teams and Day to day Call Tracking in an office.
- License: Shareware
- Language: English
- Release: 2007-06-04
- Size: 33 Mb
- Cost: 29.95 $
AliveChat 3.4.0
AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.
- License: Shareware
- Language: English
- Release: 2005-06-20
- Size: 1 Mb
- Cost: 18.95 $
OroMailCenter 2.19
E-mail management and tracking software. OroMailCenter allows you to keep in a unique database all e-mails sent or received by a department or a workgroup of your organization. This allows your employees (agents) to simply and efficiently track all requests received by e-mail from your customers.
- License: Shareware
- Language: English, French
- Release: 2010-03-10
- Size: 15 Mb
- Cost: 139.00 $
Commit CRM 3.7
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.
- License: Commercial
- Language: English
- Release: 2006-08-17
- Size: 17 Mb
- Cost: 249.00 $
Run Service ActiveX 2.0
Write applications as services and give them all flexibility and power of true Windows Service with Run Service ActiveX. Enable your applications with all the advantages and benefits of Windows Services, such as the ability to utilize automatic start at boot-time to ensure maximum uptime of the system-critical applications, run programs at background without user interventions, implement remote administration, automatic restart and more!
- License: Shareware
- Language: English
- Release: 2005-08-03
- Size: 976 Kb
- Cost: 179.95 $
Help Desk-99 4.0.165
Easy to use helpdesk software,sensibly priced to suit all businesses. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping.
- License: Shareware
- Language: English
- Release: 2007-01-10
- Size: 4 Mb
- Cost: 180.00 $